Get Support at Square | Square Support Center (2024)

What’s in this article?

Support CenterIn-App SupportSeller CommunityVideo SupportSquare Support

We can all use an extra hand when it comes to building our business. That’s why Square offers multiple support channels to find answers to your questions — meeting you when and where you need support.

  • Start by searching our Support Center for easy to follow product guides, help articles, and troubleshooting tips.

  • Explore our Seller Community to learn how other business owners are using Square to run and grow their businesses.

  • Square even has quick support resources built into our Point of Sale app, Terminal and Register.

For account issues that require additional assistance from Square, we have a Square Support team who can help assist you with your Square account.

You can contact Square Customer Success through live chat, phone or email — our number is 1-855-700-6000. We’re available from Monday to Friday, 6am to 6pm, PST.
There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.

Support Center

Square Support Center gives you instant access to search Square’s most up-to-date support resources. Search our Support Center by question, keyword, or topic. Browse our resources, find inspiration by exploring support resources by Product or Topic, and see What’s Trending with other Square sellers.

Our Support Center has a robust library of resources, get-started guides, and video tutorials to help you start, manage and grow your business with Square. Need to set up Square Online? No problem. Want to tell your customers about your new eGift cards? Enter Square Marketing.

Access the Square Support Center

Go to

Provide Support Center Feedback

Your feedback helps us grow together. We invite you to provide
feedback on our support resources—which you can do from the form at the end of every support article:

Get Support at Square | Square Support Center (1)

In-App Support

Get help, view tutorials, and order a new Square Reader all within the Square App, Terminal or Register. Our in-app support includes linked action items that will navigate you closer to your desired solution.

Get in-app support

  1. Tap ≡ More from the navigation bar at the bottom of your screen.
  2. Tap Support > Get help.
  3. Tap How can we help you? to search Square’s support resources by question, keyword, or topic.

View in-app tutorials

  1. Tap ≡ More from the navigation bar at the bottom of your screen.
  2. Tap Support > Tutorials and tours to select a topic you want to learn more about.

Order new Square hardware in the app

  1. Tap ≡ More from the navigation bar at the bottom of your screen.
  2. Tap Support > Order hardware.
  3. You will be redirected to the Square Shop.

Seller Community

Square Seller Community is a space to collaborate and learn with other Square sellers. Join the Seller Community to find out how other businesses are using Square, connect with businesses facing similar challenges, and pose questions to our online community when you need help or advice.

Feel free to introduce yourself in our New to Square Board, join a Square Local Community or subscribe to Product Update Release Notes.

Access the Square Seller Community

  1. Go to and click Sign In.
  2. Use the email address and password associated with your Square account. If this is your first time using the Seller Community, you’ll need to create a public username.

Note: You can also access the Seller Community from your online Square Dashboard

Watch our YouTube video to learn more about the Seller Community:

Video Support

If you prefer to watch a video tutorial, Square's YouTube channel has a library full of resources to help you get the most out of your Square account.

Our videos can even make learning about tax season better:

We are constantly updating our channel—subscribe and turn on alerts to be notified when we upload new content.

View our collection of online videos

  1. Go to
  2. Select Videos to view available content.

Square Support

We are aware Square Sellers may need more than our online resources to help manage, understand, and grow their businesses. Square has a dedicated Square Support team that can provide account specific assistance on transactions and transfers while offering expert knowledge of Square’s products and services. You can contact our Square Support team through chat or by phone.


You can call Square Support on 1-855-700-6000. We’re available from Monday to Friday, 6 a.m. to 6 p.m. PT.

There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.

If you subscribe to Square Online’s Premium plan, Square for Restaurants Plus, Square for Retail Plus or have questions about your Square Register or Square Terminal, you get access to 24/7 phone support in English with your unique customer code. To obtain your customer code:

  1. Sign in to your Square account and visit
  2. Click the floating help button or Contact in the top-right hand corner.
  3. Type “customer code” in the chat and click on the Customer Code link.
  4. Select your location > Next.
  5. Your customer code will appear with our contact options.


Often the fastest way to contact Square Support, messaging is the preferred support method of many Square sellers. Start your chat by providing our support team with information about your business’s needs. Once you’ve reached out, Square will pair you with the first available Square Support advocate for support.

From your Square Point of Sale app:

  1. Tap ≡ More.
  2. Tap Support > Get help.
  3. Tap the chat icon to begin a chat.

Note: You can navigate back to your chat session by tapping the chat icon from your in-app support menu at any time.

To get messaging support from your computer:

  1. Sign in and visit
  2. Click the floating help button or Contact in the top right.
  3. Select an option or type “contact” in the chat.
  4. Select Chat > Chat with Square Support.
  5. Select a location, click Next.
  6. Click Message Us to chat with someone from our team.

Contact Experience Feedback

Your experience and feedback are important to us. You may receive an email a few days after contacting Square Support for feedback about your support experience.

Get Support at Square | Square Support Center (2024)
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