How St. Elizabeth Healthcare boosts brand building | NRC Health posted on the topic | LinkedIn (2024)

Join us for our first installment of “CAHPS Insider Live,” a quarterly webcast for healthcare leaders who want to stay ahead of the curve with the insights and strategies they need for effective compliance! During our June webcast, we'll focus on updates and proposed changes to the CAHPS survey, specifically the HCAHPS updates set for January 2025. Our experts will provide practical advice, answer your questions, and help you navigate the new landscape of CAHPS surveys. Sign up now at https://bit.ly/3yqwywW#HumanUnderstanding #CAHPS #PatientExperience

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Meet Ryan Donohue: strategic advisor by day, father of four by night! Beyond his role at #NRCHealth, Ryan finds joy in coaching, gardening, and sharing special moments with his kids. His belief in Human Understanding extends beyond the workplace, shaping his approach to care both personally and professionally. Dive into Ryan's unique perspective on life and health: https://bit.ly/3UKlxOq #HumanUnderstanding #FamilyFirst

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Connect with healthcare experience leaders and innovators at HUB24!We're excited to unveil the breakout sessions and poster presentations for our 30th annual conference. Join us in San Diego August 21-23 for an event that goes beyond scores and expectations, focusing on deepening our understanding of consumers, communities, employees, and patients.This year's focused tracks include:- Consumer Experience Track: Sessions on marketing, digital health, and consumer engagement.- Employee Experience Track: Strategies for navigating the future workplace and improving care team communication.- Executive Track: Predictions on how consumers will engage with healthcare and ways to elevate experience.- Patient Experience Fundamentals Track: Frameworks for improving organizational culture and aligning surveys with patient needs.Plus, don’t miss the HUB24 Poster Reception on August 22, where you can connect with other healthcare leaders and explore a variety of innovative presentations.Find out more about our tracks and presentations at https://bit.ly/4dRPBk9#HumanUnderstanding #PatientExperience #GoBeyond #HUB24 #NRCHealth

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Join us for a live webcast with #NRCHealth and our partners at UCI Health on June 4! We’ll explore the impressive results of a groundbreaking nurse-provider rounding pilot program that boosted care team communication and enhanced patient experience scores.Hear from PX leaders Brad Giafa*glione, MBA and Justin Wang, MS as they reveal the strategies behind this innovative initiative, discuss the challenges they faced, highlight successful outcomes, and answer your questions.Don’t miss this opportunity to gain valuable insights that could revolutionize your approach to improving care team and patient experiences. Register now: https://bit.ly/3UHGpGn#HealthcareInnovation #PatientExperience #EmployeeExperience

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Thanks to all of the #healthcare leaders and organizations for attending our Regional Summit in Seattle this week! We hope everyone was able to engage in meaningful conversations and walk away with new insights and ideas on #HumanUnderstanding. EvergreenHealth, Fred Hutch, Harborview Medical Center/UW Medicine, , Providence Digital Innovation Group, Seattle Children's.

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Elevating both patient and employee experiences? That’s the power of nurse leader rounding! In today’s healthcare environment, building strong relationships is more important than ever. Nurse leader rounding isn't just about checking in—it's about creating genuine connections that benefit everyone involved. #NRCHealth's Toya Gorley shares insights on how this approach creates a ripple effect throughout healthcare systems, driving improvements across the board. From fostering emotional connections to initiating service recovery, nurse leader rounding is a win-win strategy!Learn how nurse leader rounding can transform the healthcare experience for patients and care teams alike at https://bit.ly/44MTF0U. #HealthcareLeadership #PatientExperience #EmployeeEngagement #HumanUnderstanding

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When 70% of your patients are under ten and 75% of them face preoperative anxiety, personalization is key! Dayton Children's Hospital has found innovative ways to create a comforting environment for their young patients, especially those with special needs.From sensory-friendly settings to personalized care plans, they’re revolutionizing pediatric care. At our recent Pediatric Collaborative, Sean P Antosh, MD emphasized the importance of making children feel in control—like customizing their anesthesia masks with stickers and drawing on their beds to create a familiar space. Their efforts have notably decreased recovery times and improved overall patient satisfaction.Read more about how Dayton Children’s Hospital is transforming pediatric patient experiences at https://bit.ly/3wDC7I2. #PediatricCare #PatientExperience #HealthcareInnovation #HumanUnderstanding

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"I'm right here."For St. Elizabeth Healthcare, this phrase that started as a marketing campaign has grown to a rallying cry for their organization, with a nurse leader even (without prompting) building patient experience training around it and what it stands for. "Where we can truly affect the experience and how our associates are living that out—that’s connecting what’s being put through marketing to what’s happening every day at the bedside." - Matthew (Matt) Hollenkamp, VP of Marketing and Public Relations.Check out our Q&A with Matt to discover how you can balance brand building and performance marketing in your organization! https://bit.ly/3yA67F4 #HumanUnderstanding

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"It's like I stepped through a portal and everybody's speaking my language...It's always so refreshing to be able to connect with like-minded people.”See why Joan Pendergast Cox, CPXP, Chief Experience Officer at Yuma Regional Medical Center, and other healthcare leaders love attending Human Understanding Beyond! Join us in Sunny San Diego for #HUB24 as we go beyond numbers and metrics to truly understand patients and employees alike. Register now at https://bit.ly/40C7hKk #HumanUnderstanding #GoBeyond

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